We have dedicated teams working around the clock to keep your accounts and personal information secure. If we detect any suspicious activity, we’ll email or text you with a security alert.
We’re most effective in fighting fraud when we work together with you. If something doesn’t seem right, let us know.
Remember, we’ll never call or text you and ask for your one-time verification code, PIN, password or any other personal identification details.
To report unauthorized credit card or ATM/debit card transactions, log on to usaa.com or the USAA Mobile App and select "Dispute Transaction” from your account activity page.
Call us 24/7 if you have questions. For credit cards, call 800-945-6759. For ATM/debit cards, call 800-951-4539.
If you provided any personal information like your password or other logon information, call us immediately at 877-762-7256.
If you didn’t give out any info but want to report what happened, send an email to abuse@usaa.com. Include the phone number and details about the call or message.
Log on to report the lost card. We’ll ship you a replacement the next business day. Shipping charges may apply.
Call us at 877-762-7256. To learn what steps you should take during the recovery process, read our Identity Theft Resolution Guide.
Create new usernames and passwords for any new accounts you open. You should also change your logon information for all other accounts.
Follow your area’s DMV procedures to cancel your existing license or card.
Equifax®, Experian® and TransUnion® can place a fraud alert on your credit reports.
File reports with the police and the Internet Crime Complaint Center. Get copies or report numbers to send to creditors.